In May 2015, Autura was awarded a contract with the City of Austin, Texas to manage the dispatch, towing and impound services for the Austin Police Department. Autura is working with the existing local towing and impound providers that have performed these important services for decades. Autura’s role is to manage this local network of service providers to facilitate the automated dispatching of tow requests, professional release of vehicles to their owners, and the effective disposition of unclaimed vehicles. Prior to Autura’s management of the towing and impound process, Austin dispatched tow requests to various tow operators with disparate systems, meaning data collection was difficult. Now, Austin and its police department have a transparent way to accurately document tow volume, response times, and customer service levels for its citizens. In a condensed transition period, Autura implemented processes and technology that positively changed the prior system while maintaining the status quo for local businesses. As of September 1, 2015, the City of Austin has joined Autura’s other municipal clients that achieve benefits from offloading the management of the tow process while retaining a way for consistent oversight and control.
Autura works with companies authorized to conduct tows for the City of Austin. If you wish to contact the company that impounded your vehicle, please contact the impound yard directly.